Terms of Service
Last updated: 23 June 2026
These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "Operator") and RentalTracker ("we", "us", "our", "Service"). By creating an account or using the Service in any way, you accept these Terms. If you do not agree, do not use the Service.
1. Acceptance
You must be at least 18 years old and legally able to enter into this agreement. By signing up, clicking "I agree", or using the Service in any way, you confirm that (a) you have read and accepted these Terms, (b) you accept the Privacy Policy, and (c) where you are signing up on behalf of an organisation, you have authority to bind that organisation.
2. The Service
RentalTracker is a software-as-a-service rental-management platform that helps UAE landlords and property managers record and organise information about their properties, tenants, leases, rent receivables, cash handovers, and related operations. It is a record-keeping tool only — it does not provide legal, accounting, tax, investment or financial advice, and nothing generated by the Service constitutes such advice.
3. Subscription and fees
The Service is currently offered free of charge during early access. We may introduce paid plans at any time on at least thirty (30) days' notice by email or in-app notice. Pricing, included features and any early-access discount terms will be published at that time. You are not obligated to continue using the Service if you do not accept the introduced fees.
4. Acceptable use
You agree not to, and not to permit any third party to:
- Use the Service for any unlawful purpose or in violation of any applicable law, including PDPL and anti-money-laundering regulations;
- Upload personal data you do not have a lawful basis to process, or that you obtained illegally;
- Upload malware, viruses, or harmful code;
- Attempt to gain unauthorised access to the Service, any account other than your own, or any underlying infrastructure;
- Reverse-engineer, decompile, or attempt to extract the source code of the Service;
- Resell, sublicence, lease or rent the Service, or any part of it, to any third party;
- Scrape, crawl, or otherwise extract data from the Service in bulk, by automation or otherwise;
- Use the Service to send unsolicited communications, or to harass, defame, or threaten any person.
We may suspend or terminate your account without notice if, in our reasonable judgment, you violate this Section.
5. Intellectual property
RentalTracker owns the platform. All right, title and interest in and to the Service — including the software, designs, trademarks, logos, documentation, and all derivative works — are and remain the exclusive property of RentalTracker and its licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service for your own internal business purposes, and nothing else.
Your organisation owns its data. You retain all rights to the data and content you upload to the Service ("Your Data"), including all Tenant Data described in the Privacy Policy. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and back up Your Data solely to operate, secure and improve the Service for you.
You warrant that (a) you have the right to provide Your Data to us and to grant the licence in this Section, (b) Your Data does not violate any law or third-party right, and (c) you have obtained any consents required from individuals whose personal data you upload.
6. Disclaimer of warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, ERROR-FREE OR UNINTERRUPTED OPERATION, OR THAT YOUR DATA WILL NOT BE LOST OR CORRUPTED.
We make no representation that the Service will meet your specific requirements, that reports generated will be accurate, that calculations will be correct, or that the Service will be compatible with your other tools. You are solely responsible for verifying the accuracy of any output before relying on it for any business, tax, legal or financial purpose.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WHILE THE SERVICE IS OFFERED FREE OF CHARGE DURING EARLY ACCESS, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED UAE DIRHAMS (AED 100).
Without limiting the above, we are not liable for any loss arising from: inaccuracies in data you or your users entered; reliance on any report, calculation or projection generated by the Service; loss of or inability to access Your Data; unauthorised access to your account or your devices; decisions you make based on information in the Service; or disputes between you and your tenants, landlords, staff or counterparties.
8. Indemnity
You will defend, indemnify and hold harmless RentalTracker and its affiliates, officers, directors, employees and agents from and against all claims, liabilities, damages, losses and costs (including reasonable legal fees) arising out of (a) Your Data or your use of the Service in violation of these Terms or applicable law, (b) any content you submit about third parties, (c) your violation of any third-party right including privacy or intellectual-property rights, and (d) any dispute between you and your tenants, landlords, staff or counterparties.
9. Termination and data deletion
You may cancel at any time by closing your account from within the Service or by emailing support@rentaltracker.io. We may suspend or terminate your account immediately if you violate these Terms or if we cease offering the Service.
Data deletion. Upon termination we will delete Your Data from active systems within thirty (30) days. Encrypted backup copies are purged within ninety (90) days, after which no recoverable copy of Your Data remains, unless retention is required by law. You may export Your Data at any time before cancellation in CSV or JSON format from within the Service.
Sections 5 (IP), 6 (Disclaimer), 7 (Limitation), 8 (Indemnity), 10 (Governing law) and 11 (Miscellaneous) survive termination.
10. Governing law and jurisdiction
These Terms are governed by the federal laws of the United Arab Emirates, and where applicable the local laws of the Emirate of Dubai. Any dispute arising out of or in connection with these Terms or the Service is subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, and you and we irrevocably submit to that jurisdiction.
Any claim you may have against us must be brought within one (1) year after the cause of action arises, or it is permanently barred.
11. Miscellaneous
- Entire agreement. These Terms together with the Privacy Policy and the Data Processing Addendum form the entire agreement between you and us regarding the Service.
- Changes. We may update these Terms from time to time. Material changes will be announced by email or in-app notice at least thirty (30) days before taking effect.
- Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
- No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our prior written consent. We may assign them freely.
- No agency. These Terms do not create any agency, partnership, joint venture or employment relationship.
12. Contact
Questions about these Terms? Email support@rentaltracker.io.